Privacy
Pikvee Creative Labs Privacy Policy
This Privacy Policy explains how Pikvee Creative Labs handles account data, uploaded inputs, generated outputs, payments, and safety-related records when you use PikVee.
Information We Collect
We collect the minimum information needed to operate PikVee, support your account, process payments, and run image generation safely and reliably.
Account data
Email address, authentication identifiers, and basic account settings used to sign you in and keep your workspace available.
Order and payment data
Order records, credit balances, and payment confirmations required to manage purchases, refunds, and fraud prevention.
Technical and security data
Logs, device and network signals, and moderation or abuse signals used to diagnose errors, protect the service, and enforce platform rules.
Generation inputs and outputs
Prompts, uploaded images, task parameters, generated results, and task status details needed to produce, store, and review image generation tasks.
How We Use Information
We use collected information to operate the service, support your usage, maintain billing integrity, and enforce safety and abuse protections.
- Provide image generation, task history, sharing, and account access.
- Process purchases, maintain credit balances, and handle refunds or disputes.
- Detect policy violations, abuse, fraud, and misuse of the platform or third-party model providers.
- Respond to support requests, product questions, and account-related issues.
Data Retention
We retain data for as long as it is needed to provide the service, meet contractual and legal obligations, resolve disputes, and protect the platform from abuse.
- Account data is retained while your account remains active and for a reasonable period afterward for operational and legal reasons.
- Orders, invoices, and credit records may be retained longer to satisfy accounting, tax, and anti-fraud obligations.
- Safety and moderation records may be retained to investigate abuse, enforce policies, or respond to legal claims.
- You may request deletion, but we may keep limited records where law, dispute handling, or security needs require it.
Your Rights and Choices
Depending on your location and applicable law, you may have rights to access, correct, delete, or restrict certain personal information that we hold.
- Request access to the personal information associated with your account.
- Ask us to correct inaccurate or incomplete account information.
- Request deletion of eligible personal data, subject to safety, accounting, and legal retention requirements.
- Object to or limit certain types of processing where local law provides that right.
Children's Privacy
PikVee is not intended for children under 13, and we do not knowingly collect personal information from children under that age.
Changes to This Policy
We may update this Privacy Policy to reflect product changes, legal requirements, or updated safety and operational practices.
Contact
If you have questions about this Privacy Policy or our privacy practices, contact Pikvee Creative Labs at [email protected].